FAQ

 

Are there any additional costs?

There are no additional costs. The monthly fee of £5 or the annual fee of £50 are the only payments you will need to make to access the DMAT.

This fee includes access to all the features of the DMAT allowing you to create unlimited care plans for the person you care for.  It also includes access to the Dementia Friendly Mealtime Community Forum where you can find more information and support on mealtime eating difficulties in dementia.

 

What support is included?

Once you have purchased the DMAT this cost includes ongoing IT support for the DMAT software including any updates. If you encounter problems with using the DMAT you can contact the support email for help and a member of the team help solve your problem.

The DMAT also includes a secure user’s forum where you have access to peer support for discussing the issues with providing nutritional care of people living with dementia.

 

Can I cancel at anytime?

If you are following the monthly subscription service you have the flexibility to cancel your subscription up to 10 working days before the next monthly instalment date. You can also simply re-join when it suits you as well.

The annual subscription can also be cancelled up to 10 working days before the annual renewal date.

 

What about refunds?

Refunds are not generally issued however in exceptional circumstances a concession may be allowed.

 

What do I get with my subscription to the DMAT?

The DMAT subscription provides you with access to a secure software platform that has the following features:

  • Unlimited access to the Dementia Mealtime Assessment Tool (DMAT) system.
  • Access to over 300 suggested interventions to help you overcome the mealtime eating difficulties you observe and record on the DMAT.
  • The ability to create unlimited care plans specific to each individual you care for. This is all based on your previous mealtime observations when using the DMAT and the interventions you chose to implement.
  • Access to the Dementia Friendly Mealtimes Community Forum. A support group where you and your peers can discuss different issues relating to the nutritional care of the people you care for. You can share best practice ideas and help each other overcome common or unique mealtime challenges.
  • You also have the ability to cancel your subscription easily and re-join whenever you need to use the DMAT again.

 

What is the best way to contact you for help or further information?

For all support or other enquires please email info@thedmat.com

 

Why can I only choose two interventions at a time?

Although there may be up to 10 interventions available to choose from for each identified mealtime eating difficulty it is best to only choose a maximum of two interventions to trial. This is because if you are trying several different interventions at once you will not know what the successful intervention is. It may also become confusing for you or the staff to implement successfully if there are too many chosen interventions.  The interventions are numbered 1 to 10 and the first few numbers i.e. 1, 2,3 indicate more simple interventions while the later numbers i.e. 8, 9, 10 require more complexity. Therefore you should try the simpler interventions first before trialling the more complex interventions. If you have already tried the simpler interventions then you can start with the more complex interventions. It is best to give each chosen intervention 1 month* to try and see if it helps before trying more interventions.

*IMPORTANT PLEASE NOTE – You should never delay a referral to a healthcare professional. In addition you should not delay referral to a speech and language therapist if when using the ‘DMAT Initial Measurement Form’ if you observe any ‘Oral Difficulties and Behaviours’ that are thought to compromise the safety of an individual (i.e. you witness signs of aspiration) when eating or drinking. If you are unsure of the warning signs for swallowing difficulties please discuss with a SLT or refer to your local guidelines and policies before using the DMAT. 

 

How often should I use the DMAT?

Monitoring any improvement or deterioration in mealtime eating difficulties is very important.  It is recommended that you use the DMAT on a monthly basis* to monitor the effectiveness of the interventions you are trialing and to see if you are improving the mealtime eating difficulties. One month is a long enough period to see if an intervention has had an effect on the eating difficulty but not too long for deterioration of the problem.

You can use the DMAT on a 2 week basis* if you feel it would be beneficial for the individual you are assessing to have more regular monitoring.
*IMPORTANT PLEASE NOTE – You should never delay a referral to a healthcare professional. In addition you should not delay referral to a speech and language therapist if when using the ‘DMAT Initial Measurement Form’ if you observe any ‘Oral Difficulties and Behaviours’ that are thought to compromise the safety of an individual (i.e. you witness signs of aspiration) when eating or drinking. If you are unsure of the warning signs for swallowing difficulties please discuss with a SLT or refer to your local guidelines and policies before using the DMAT. 

 

How can I ensure confidentiality when using the DMAT?

You should use the DMAT alongside your local confidentiality policy. The option to input an individual or patients name is available but does not need to be used, therefore you can enter a non-patient identifiable piece of information if you wish. The DMAT does not have access to view or process any patient identifiable information that you enter therefore it will remain strictly confidential. The DMAT system does have access to the details of the individual who is using the DMAT (the user) as you need to create an account to use the DMAT. The DMAT also has access to the data relating to the eating difficulties identified and the interventions chosen by users to help us continue to develop and improve the DMAT.

 

I have tried to register for a trial but when I click the submit button nothing happens?

The only occurrence we have found with this problem is when using the web browser ‘Microsoft Internet Explorer’. To get around this problem please make sure you are running the latest version of ‘Microsoft Internet Explorer’ or upgrade to ‘Microsoft Edge’. Alternatively use a different web browser such as ‘Google Chrome’.